Cancellation & refund policy

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Monthly plans

• Cancel any time from Plan & payments. We stop your UPI AutoPay or card mandate immediately, so there are no further debits.
• Your service continues until the end of the month you have already paid for. The current month is not refunded unless the output guarantee applies.

Yearly plans

• Cancel within 7 days of payment and before your first visit: full refund.
• After that: refund for the unused full months, minus the standard price of any visits or health tests already delivered.

Output guarantee

If a guarantee claim is approved, that month's fee is refunded to your original payment method.

Services we couldn't deliver

• If we can't serve your address after you have paid, you get a full refund.
• If an included visit in a paid period is not delivered because of us, we extend your plan by the missed period or refund that part, whichever you prefer. See our shipping & delivery policy.

Failed or duplicate payments

If money was debited but the payment failed, or you were charged twice, it is refunded automatically to the original payment method, usually within 5–7 working days depending on your bank.

How refunds are paid

All refunds go to the original payment method (UPI, card or bank account) within 5–7 working days of approval.

Questions

Write to [support email] with your registered mobile number and payment reference.