Privacy policy
Last updated September 2026
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SolarKeeper processes personal data under India's Digital Personal Data Protection Act, 2023. This policy explains what we collect and why.
What we collect
- Account details: mobile number, name, email, city, preferred language.
- System details: size, inverter and panel make, installer, warranty documents.
- Electricity bills you upload, meter and inverter readings, and visit photos.
- Payment records from Cashfree Payments (status, amount, method type). We never see or store full card numbers or UPI PINs.
Why we use it
To provide the service you asked for: checking bills, monitoring output, scheduling visits, filing complaints you authorise, processing payments and sending you reports. We do not sell your data.
Who we share it with
Only as needed to deliver the service: your DISCOM, installer or manufacturer when you authorise a complaint or claim; Cashfree Payments for payments; our SMS and messaging providers; our cloud hosting providers; and our AI provider (Anthropic), which reads the electricity bills you upload so we can check them. All are bound to protect it.
Automatic bill checks
When you upload a bill, an AI system reads the figures on it (such as units imported and exported, carried-forward credit and your service number) and our software checks them for common billing errors. Anthropic processes the bill only to return those figures to us, under terms that do not allow it to use your data to train its models. The results are shown to you as possible issues; a SolarKeeper team member reviews them before any complaint is filed on your behalf.
Consent and your rights
You can access, correct or delete your data, and withdraw consent, by writing to [support email]. If you close your account we delete your data within 30 days, except records we must keep by law (such as payment and tax records).
Security
Data is encrypted in transit, access is limited to staff who need it, and login uses one-time passwords.
Contact
Grievance officer: [support email].