How to complain to TGSPDCL, and escalate to the CGRF and Ombudsman

Before you start: gather evidence

• The bills in question (and the one before, for credit).
• Dated photos of the meter's import and export readings.
• Your inverter app's monthly generation, as a screenshot.
• Your net-metering agreement and service number.
• Every complaint number and the date you got it.

The four steps

1. Register the complaintCall TGSPDCL's 1912 helpline or visit your Customer Service Centre. Always ask for a complaint number.
2. Your section officeIf it isn't resolved, give a written complaint with your evidence to your section office (the Assistant Engineer, Operation) and keep a stamped copy.
3. Consumer Grievance Redressal Forum (CGRF)An independent forum under the Electricity Act. TGSPDCL has two in Hyderabad, CGRF-I (Rural) and CGRF-II (Greater Hyderabad), both at GTS Colony, Vengalrao Nagar, Erragadda. Complain in writing on plain paper, with your documents. There's no fee.
4. Vidyut OmbudsmanIf you're not satisfied with the CGRF's order, you can appeal to the Vidyut Ombudsman in Hyderabad within 45 days of the order.

Deadlines the CGRF works to

• TGSPDCL's reply to the forum: within 20 days.
• Hearing: within 30 days.
• Decision: within 45 days of receiving your complaint.

The CGRF asks consumers to file with a Customer Service Centre first, so do step 1 before step 3.

Or let us do it

With your written authorisation, SolarKeeper prepares the complaint and evidence, files it and follows it through each step. You stay the complainant and see every update in your account.